The Client

Laika is an enterprise-ready B to C compliance platform that helps organizations design level-based controls and obtain info-sec audit.It takes customers from onboarding through their audit cycle.

The Challenge

Current training experience is not comprehensive and doesn’t even satisfy the bare minimum requirements of what the customers are asking. At the moment, there is

• No way for an HR person within the company to assign training to a specific department

• No way to renew a training, no way to set the frequency of when a training should be completed

• No way to remind employees to complete the training and employees are unaware when they have a training to complete.

• We have to take into consideration if the customers have done their HR integration or not, because without the integration, we will not be able to pull department information which makes assign by department feature (what our customer had asked for ) impossible.

Research & Planning

Who is our target persona?

HR & Operations professionals.

How the project took off?

• Interviewed existing customers regarding painpoints and needs

• Interview internal stakeholders (Our own HR people) to find out what they might be looking for when they assign trainings

• Interview Customer Success team as well as our internal compliance team to find out what size are our customers, what they typically look for and what trainings are required for which framework and for which department (group)

• Validated existing user flow and training feature to see if we can use any low lift solutions to solve the problem

• Worked with designers and product mangers who had worked on this project previously to understand decisions made and project scope

• Looked at inspirations and how similar platforms work and gather insights on how we can make the user experience smooth

• Validated the design with internal stakeholders, our customers and through usertesting.com

Designing the solution

User flows

Wireframe

Conclusion

If I could do this project again, there are a few things I would have done differently:

1. If the inherited design isn’t well thought out then address it early in the process

2. Advocate for good and professional copywriting in our new design

3. Encourage our client to test out the wireframe and give detailed feedback

In hindsight, I think there were a couple of opportunities where we could have made the case to our client for us to shift our focus to UX research. Instead, we continued to design and iterate upon new features, although during our client presentation we were able to make recommendations for addressing usability issues and suggested more in-depth UX research as some of their next steps.